Document Retrieval

One of the most important aspects of document storage is the ability for you to access your documents efficiently and retrieve them when you need them. We understand that you operate in a time-sensitive business environment, and have designed our systems in order to facilitate fast and easy document retrieval for you.

Requests for retrieval can be made via telephone, fax or physical inspection - all of which are password controlled or verified by authorised personnel. For your protection we require that your unique ‘key number’ for the documentation and a delivery address be supplied before dispatching documents.

Document and drawing retrievals from Document Bank will be delivered within 2 hours in Gaberone or overnight elsewhere in Botswana and in South Africa.

Online Document Retrieval

To make document retrieval even faster and more efficient for you, we also offer an online document retrieval service.

You can instantly access your document records via your browser, using a secure connection. All access is password controlled, and we record all activity on your account and provide you with monthly reports.

This is a cost-effective and time-saving way of managing the documents you store with us. You can make use of a number of different document management services in this manner:

• Access your account online – log in and view your document storage account details.
  
• Change file names and descriptions – easily manage the administrative aspects of the files you store.
  
• Document destruction requests - mark documents that you would like to be detstroyed and send through official requests to do so. This remote method will save you time and ensure that destructions are executed on schedule.
  
• Request document access – quickly and easily request access to documents, in either digital or physical form.

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